Orders
Once you place an order on our website, you will receive an email confirmation. This email includes your order number, the list of purchased products, and the shipping address. Please keep it for your records.
Order Status
You can check the status of your order at any time by logging into your account on our website. Under the Orders section, you can view your full order history and real-time status updates.
Order Processing
Our fulfilment partners use an automated process to ensure fast handling and shipping. Because of this, we are unable to:
- modify orders once they are placed
- cancel orders after they enter processing
- change items, quantities, addresses, or shipping methods
If your order has not yet been processed, we will do our best to assist — please reach out as soon as possible.
Returns & Refunds
Our full guidelines are available here:
Still Need Help?
If you require additional support with an order, please contact us through the Contact Us form. Provide as much detail as possible (order number, email address, issue description) so our support team can assist you quickly.
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