Product FAQ
Find answers to common questions about our products and Customer Care.
Products & Usage
Are your products suitable for sensitive skin?
Our formulations are developed with carefully selected ingredients and are designed to be gentle on the skin. As every skin type is unique, we recommend reviewing the ingredient list carefully and performing a patch test before first use.
Are your products made for men only?
Swiss Cosmetics Lab products are designed with men’s skincare and haircare needs in mind, but they can be used by anyone who enjoys the formulations and textures.
How long does it take to see results?
Consistency is key in skincare. While some customers may notice improvements in hydration or skin texture within days, most routines require several weeks of regular use for optimal results.
Can I use multiple products together?
Yes. Our products are designed to complement each other as part of a complete grooming and skincare routine.
How often should I use the products?
Usage instructions are provided on each product page and packaging. For best results, follow the recommended routine consistently.
Are your products tested on animals?
No. We do not test our products on animals.
Do your products contain parabens or silicones?
Please refer to the ingredient list on each individual product page for detailed formulation information.
Can I use your products alongside prescription skincare?
If you are using prescription skincare products or undergoing dermatological treatment, we recommend consulting your dermatologist before introducing new products into your routine.
Customer Care
How can I contact Customer Care?
You can reach us through the Customer Care chat on our website or by email at hello@swisscosmeticslab.com.
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24 business hours.
Can I receive skincare advice?
We are happy to answer general product and usage questions. However, we do not provide medical or dermatological advice.
Still Need Help?
If you cannot find the answer you are looking for, please contact our Customer Care team through the website chat or at hello@swisscosmeticslab.com.
Need more help:
Learn
Simple, Science-Based Guidance for Men.
Our articles make skincare, haircare, and men’s wellness easy to understand. Designed for real life, they help men build better routines and make informed choices.
