Product FAQ
Find answers to common questions about our products and Customer Care.
Products & Usage
Are your products suitable for sensitive skin?
Our formulations are developed with carefully selected ingredients and with skin comfort in mind. However, individual skin responses can vary. If you have sensitive skin, we recommend reviewing the ingredient list and patch testing the product before first use. If have a known skin condition or allergy, consult an appropriate healthcare professional before use. on the product, your skin or hair and the benefit you are looking for.
Are your products dermatologically tested?
Yes. Our finished formulations are dermatologically tested on human volunteers as part of our product evaluation programme.
Are your products made for men only?
Swiss Cosmetics Lab products are designed with men’s skincare and haircare needs in mind, but they can be used by anyone who enjoys the formulations and textures.
How long does it take to see results?
It depends on the product, your skin or hair and the benefit you are looking for. Cleansing, moisturising, conditioning and skin or hair feel may be noticeable from the first uses, while the benefits of a consistent personal-care routine develop through regular use. Follow the usage instructions for each product and adjust your routine according to your individual needs.
Can I use multiple products together?
Yes. Our products are designed to complement each other as part of a simple skincare and haircare routine. Follow the usage instructions for each product and the recommended order of use.
How often should I use the products?
Usage instructions are provided on each product page and packaging. Follow the recommended frequency for each product and adjust your routine where appropriate according to your individual skin and hair needs.
Are your products tested on animals?
No. We do not test our products on animals.
Do your products contain parabens or silicones?
No. Our current formulations do not contain parabens or silicones. You can find the full ingredient (INCI) list on each individual product page.
Can I use your products alongside prescription skincare?
If you are using prescription skincare products or undergoing dermatological treatment, we recommend consulting your dermatologist before introducing new products into your routine.
Customer Care
How can I contact Customer Care?
You can reach us through the Customer Care chat on our website or by email at hello@swisscosmeticslab.com.
How quickly will I receive a response?
We aim to respond within 24 hours, excluding weekends and public holidays.
Can I receive skincare advice?
We are happy to answer general product and usage questions. However, we do not provide medical or dermatological advice.
Still Need Help?
If you cannot find the answer you are looking for, please contact our Customer Care team through the website chat or at hello@swisscosmeticslab.com.
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Simple, Science-Based Guidance for Men.
Our articles make men’s skincare, haircare and personal care easy to understand. Designed for real life, they help men build better routines and make informed choices.
